We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. In the case of faulty items, Puretane will cover the cost of shipping. Otherwise, the purchaser will be responsible for shipping costs.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping authorization, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.