Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. In the case of faulty items, Puretane will cover the cost of shipping. Otherwise, the purchaser will be responsible for shipping costs.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at puretane.premium@gmail.com. If your return is accepted, we’ll send you a return shipping authorization, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at puretane.premium@gmail.com.